Terms & Conditions

Shopping with Stakrak Limited

You can place an order via our Website, Telephone or Email.

If you decide to place an order via our website, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

Should you decide not to place an order through our website and instead place via Telephone or Email, there will be a £25.00 +VAT Admin surcharge, as not processed through our automated eCommerce website.


We try to make sure that the prices on our website are accurate however, we will need to validate the price before we process your order. We also aim only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if this is not to your satisfaction, you may cancel your order and we will refund any money you have paid.

Note: Minimum order is £50 + VAT


You can pay by any Visa, MasterCard, Visa Delta/Debit, Maestro or Visa Electron UK Debit. To ensure that shopping on-line is secure, your credit/debit details will be encrypted.

You may also pay by cheque or postal order if agreed in advance.

The prices displayed on our web site are in British pounds.

We currently debit money from your account the same day that your order is accepted and processed.


We ordinarily deliver goods to mainland UK destinations. For delivery outside this area, please contact us.

We aim to deliver goods to mainland UK destinations within 5 working days in most circumstances. Specific delivery times are dependent on the item ordered.

Orders sent will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order. If there is not somebody present at the time of delivery, the courier company will leave their contact details so you can arrange another delivery time.

We will make every effort to ensure your goods arrive by the date agreed and in good condition. We shall not be held liable for any consequential losses, damages or expenses incurred by you, the purchaser, or any third party should installation or fitters have been booked before you have received and checked your goods. If the goods are not delivered within the delivery time which we quote for that item, please contact us by email or telephone. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.


We endeavour to supply only the highest quality products and believe you will be delighted with your products from Stakrak Limited. However, if you are unhappy with the product in any way you may ask for a refund of the product, or exchange them within 7 days of receipt. You will be liable for the cost of the outbound carriage and may also be liable for a 25% restocking fee / admin fee depending on the circumstances. You will then need to return the goods following the steps outlined below. We aim to keep the process as simple as possible.

The product must be returned in its original and resalable condition. You must arrange for the return of the goods, and you will be liable for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If this happens, please contact us first to arrange the return.

We may not be able to provide refunds on items that are made to measure unless they are faulty.

Our Customer Service team will be happy to help you if you have any queries. You can email us at sales@stakrak.co.uk or telephone us on 0800 294 4440.

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from Stakrak Limited.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an “as is” and “as available” basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Links To Other Websites and Services

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.


We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. Copyright / Trademarks / Data Protection All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, and the selection and arrangement thereof are the property of Stakrak Limited or its suppliers and are protected by UK and international copyright laws. All software used on this site is the property of Stakrak Limited or its software suppliers and is protected by UK and international copyright laws.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

We do not sell, trade or rent your personal information to other companies.